HonestAbove App — Privacy Policy

Last updated: 23 June 2026

This Privacy Policy explains how HonestAbove ("HonestAbove", "we", "us") collects, uses, and protects your information when you use the HonestAbove mobile application (the "App") and related services. We are based in Singapore and handle personal data in line with Singapore's Personal Data Protection Act (PDPA).

By using the App, you agree to this Policy. If you do not agree, please do not use the App.

Contact: info@honestabove.com

1. Information we collect

Information you give us

Account details — your name/display name, email address, and (if you provide it) phone number, used to create and secure your account and to contact you about orders.
Delivery information — the delivery address and contact details you enter for an order.
Content you create — posts, photos, comments, and messages you choose to share in the App's social feed, and chats you send to the AI concierge.
Inquiry details — information you submit when requesting a yacht charter, travel itinerary, or made-to-order item (e.g. headcount, preferred dates, preferences).

Information collected automatically

Usage and device data — basic app interaction and device information needed to operate the App, keep it secure, and fix problems.
Order and wallet history — your purchases, store-credit (balance) movements, and refunds.

Information from connected services

Payments — card payments are processed by Stripe and Apple Pay. We do not store your full card number; Stripe handles card data under its own security standards and privacy policy.

We do not request your device location, and we do not collect location data in the background.

2. How we use your information

To create and manage your account and authenticate you.
To process orders and payments, settle weight-based items, issue refunds to your store credit, and arrange delivery.
To power features you ask for, including AI concierge recommendations and the social feed.
To send you transactional and service notifications (e.g. order status). You can control push notifications in your device settings.
To provide customer support and respond to inquiries.
To keep the App safe — preventing fraud, abuse, and violations of our Terms.
To meet legal and accounting obligations.

3. Photos and notifications (App permissions)

Photo library / camera — only used when you choose to add a photo to a post or your profile. We access photos you select; we do not scan your library.
Push notifications — used for order updates and service messages. You can turn these off any time in iOS Settings.

4. The AI concierge

When you chat with the AI concierge, your messages are processed by our AI provider (Anthropic, the Claude API) to generate responses. We may store a short summary of your stated preferences (e.g. dietary notes, budget level, favourite items) to personalise future help. This is tied to your account, is never shared with other users, and you can ask us to clear it at info@honestabove.com.

5. How we share information

We do not sell your personal data. We share it only with:

Service providers that operate the App on our behalf — payment processing (Stripe/Apple Pay), backend hosting and authentication (Supabase), AI processing (Anthropic), and push delivery (Expo/Apple). Each handles data only to provide their service.
Delivery partners, limited to the information needed to deliver your order.
Legal and safety — when required by law, or to protect the rights, safety, and property of HonestAbove, our users, or the public.

6. Social / user-generated content

Content you post in the social feed may be visible to other users. Please do not share sensitive personal information publicly. We moderate content and act on reports of objectionable material; see our Terms of Service for the rules and our zero-tolerance policy.

7. Data retention

We keep your information for as long as your account is active and as needed to provide the App, comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymise it.

8. Your choices and rights

Access and correction — view and update your profile in the App, or contact us.
Delete your account — you can delete your account and associated personal data from within the App (Me → Account → Delete account), or by emailing info@honestabove.com. Some records (e.g. transaction records) may be retained where required by law.
Notifications — manage push notifications in your device settings.
Store credit — note that store credit is in-app value only; it can be spent in the App but cannot be withdrawn as cash.

9. Children

The App is not intended for children under 13 (or the minimum age in your country). We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will remove it.

10. Security

We use industry-standard measures to protect your data, including encryption in transit and access controls. No method is 100% secure, but we work to protect your information and to notify you and the authorities of any breach as required by law.

11. International transfers

Our service providers may process data outside Singapore. Where they do, we rely on those providers' safeguards and contractual protections consistent with the PDPA.

12. Changes to this Policy

We may update this Policy from time to time. We will post the new version here and update the "Last updated" date. Continued use of the App after changes means you accept the updated Policy.