HonestAbove — Terms of Service & End User License Agreement

Last updated: 20 August 2026

These Terms of Service ("Terms") govern your use of the HonestAbove mobile application (the "App") and related services provided by HonestAbove PTE. LTD. ("we", "us"), a company registered in Singapore (UEN 202415853R). By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.

Contact: info@honestabove.com

1. Your account

You must provide accurate information and keep your login secure. You are responsible for activity under your account.

You must be at least 18 years old to create an account or use the App. The App includes social features, high-value goods and real-world events, and is not intended for anyone under 18. Before you can join a Sailing Event (§5) we verify your date of birth; if the date you enter shows you are under 18, that part of your account is restricted until the date you turn 18.

2. Orders, pricing and payment

• Prices are shown in Singapore Dollars (SGD) and may change. We aim for accuracy but may correct errors.
• Weight-settled items (e.g. certain meats) are charged by actual weight at fulfilment: if the item weighs less, the difference is returned to you under §3; if it weighs more, HonestAbove absorbs the difference and you pay nothing extra.
• Fixed-price items (e.g. seafood, fruit, tools) are sold per item at the listed price.
• Payments are processed by Stripe, with Apple Pay and Google Pay where available. Placing an order authorises the charge shown to you at checkout.
• Prices are shown before GST unless stated otherwise; 9% Singapore GST and any delivery fee are shown to you at checkout, before you pay.

3. Refunds and store credit

How you get money back. Where a refund is due to you, you may choose either:

• Return to your original payment method. We process this through Stripe back to the card or payment method you paid with. Please allow 5–10 business days for your bank to post it.
• Store credit, available for immediate use in the App.

You choose. If you do not tell us, we ask you before processing. You may ask us to return store credit that arose from a refund to your original payment method at any time within 12 months, and we will do so for any amount still unspent, up to what you originally paid on that payment method.

To request either, contact us at info@honestabove.com or through in-app support, quoting your order or event.

When we return funds to your original payment method without asking. Where the cancellation or the fault is ours, we return funds to your original payment method, without deduction and without you having to ask:

• an order we cannot fulfil or that we cancel;
• a Sailing Event that does not depart, is cancelled by us, or does not fill (§5.8);
• a duplicate or erroneous charge.

Non-refundable amounts. Delivery fees on orders already dispatched, and no-show charges properly applied under §5.6, are not refundable. Any non-refundable amount is disclosed to you before you pay.

About store credit. Store credit is in-app value. It can be used toward any purchase in the App and does not expire. It is not a deposit, not a payment account, and earns no interest. Store credit that you were given as a promotion, reward or rebate — rather than as a refund of money you paid us — can be spent in the App but is not returnable to a payment method.

Statutory rights. Nothing in these Terms limits your rights under Singapore's Consumer Protection (Fair Trading) Act or other non-waivable consumer law.

4. Made-to-order and high-value goods

Yacht charters booked outside a scheduled Sailing Event, travel itineraries, certified pre-owned luxury goods and made-to-order items may be offered by inquiry or appointment rather than instant purchase. Where that is the case, the App says so on the product page: submitting an inquiry is a request, and final details, availability, price, lead time and any deposit are confirmed with you in writing before any commitment. Those written terms prevail over this section where they differ.

This section does not apply to Sailing Events, which are governed by §5.

5. Sailing Events

Sailing Events ("Events") are scheduled group charters departing from a Singapore marina on a fixed date and time, with limited capacity.

5.1 Who can join

You must be 18 or over (§1) and have completed identity and date-of-birth verification in the App.

5.2 Seat types

An Event uses one of the following seat structures, shown on the Event page before you join:

• Shared-cost: every participant holds a paid seat. The total charter cost is divided among the participants who have actually paid (§5.7).
• Mixed: the Event has paid seats and a limited number of invited seats. Invited seats are allocated by application and review (§5.3) and pay no share of the charter cost; they carry the attendance pre-authorisation described in §5.5.

5.3 Applying for an invited seat

Where an Event offers invited seats, you submit an application. Applications are reviewed individually and may be accepted or declined at our discretion. Acceptance is not guaranteed, and being declined carries no charge and no penalty.

If your application is accepted, you must link a payment card to hold the seat (§5.4). If you do not, the place is released to the next applicant. No charge is made and no penalty applies.

5.4 Linking a card — nothing is charged

To hold an invited seat you link a payment card. Linking a card does not charge you. Nothing is taken from your account on the day you join.

5.5 The attendance pre-authorisation (S$98)

Approximately 2 days before departure, your bank places a pre-authorisation of S$98 on your linked card.

• This is a hold, not a charge. The money does not leave your account. It appears in your banking app as a pending line.
• The hold is cancelled once you have both (a) checked in at the marina on the day, and (b) posted one photo or video from the sailing in the App. When it is cancelled the pending line disappears from your statement, usually within 1–3 days.
• Check-in is done at the marina from 90 minutes before departure until the scheduled departure time, either automatically by location when you arrive at the marina or by our crew marking you present. The vessel does not wait, so the check-in window closes at departure.
• There is no deadline for the post — you can post any time after the sailing. But a pre-authorisation cannot be held open indefinitely: if the hold is still outstanding several days after it was placed we send you a reminder, and if it is still outstanding after that it is charged under §5.6.
• If the hold cannot be placed (insufficient funds, expired card, or your bank requires verification) you are notified and have 24 hours to switch cards, and in any case up to 2 hours before departure. After that the seat is released to the waitlist. No charge is made in any of these cases.
• An uncaptured pre-authorisation expires by itself within 7 days regardless.

5.6 When the S$98 becomes a charge

The S$98 is charged to your linked card only if you do not check in at the marina, or you check in but do not post from the sailing. These are the only circumstances in which it becomes a charge.

You confirm you understand this by ticking the acknowledgement on the Event page before your seat is confirmed. If you were unable to check in or post for a reason outside your control, contact us at info@honestabove.com — we can and do waive it.

5.7 Paid seats, cost sharing and settlement

Paid seats are charged at the price shown when you join.

After the sailing, we divide the total charter cost among the participants who actually paid, and return any excess you paid. You choose card or store credit under §3; if you have not chosen, we ask before processing.

Participants who paid but did not attend still share the cost — the seat was held and the vessel sailed.

5.8 If the Event does not fill or does not sail

If paid seats are short of the minimum, we open a top-up window in which remaining participants may cover the shortfall. If it is not covered, the Event does not proceed.

Where an Event does not proceed for any reason, every amount you paid is returned to your original payment method in full, without deduction and without you having to ask. Any pre-authorisation is cancelled.

5.9 Cancellation and transfer

Once your seat is confirmed, it cannot be cancelled — the charter is booked against confirmed numbers. You may transfer your seat to another verified user of the same seat type at no charge: contact us at info@honestabove.com or through in-app support and we will move the seat for you.

5.10 On board

A photographer may be present on board and images may be used in the App. You may opt out by telling us before departure. A photo or video you post from a sailing in exchange for release of the attendance pre-authorisation (§5.5) stays published; you can stop using the App at any time, but that particular post is not removable, because it is what the seat was given for.

You are responsible for following crew instructions and all safety directions. We may refuse boarding to anyone who is intoxicated, unwell, or unable to follow safety instructions; §5.6 does not apply where we refuse boarding on safety grounds, and your hold is cancelled.

6. Referral / sharing rewards

Where the App offers rewards for sharing products or referring friends, any reward is credited as store credit, subject to these Terms and any program rules we publish. Reward credit is promotional credit under §3 and is not returnable to a payment method. We may change or end such programs, and may withhold rewards obtained through fraud or abuse.

7. User content and conduct (social features)

The App includes social features where you can post content and interact with others. You are responsible for the content you post. By posting, you grant us a non-exclusive licence to host and display that content within the App to operate the service.

Zero-tolerance policy. There is no tolerance for objectionable content or abusive behaviour. You agree not to post or do anything that is unlawful, harassing, hateful, threatening, sexually explicit, violent, defamatory, infringing, deceptive, spam, or otherwise objectionable.

By using the social features you agree to:

• Not post objectionable content or engage in abusive behaviour toward other users.
• Use the in-app tools to report objectionable content and to block abusive users.

We reserve the right to review reported content and will remove objectionable content and remove or ban users who post it, generally within 24 hours of a report. We may suspend or terminate accounts that violate these Terms.

8. Acceptable use

You agree not to misuse the App, including by attempting to access it in unauthorised ways, interfering with its operation, reverse-engineering it, scraping data, or using it for any unlawful purpose.

9. Intellectual property

The App, its content, and branding are owned by HonestAbove or our licensors. These Terms do not grant you rights to our trademarks or content except to use the App as intended.

10. License (EULA)

We grant you a personal, limited, non-transferable, non-exclusive, revocable licence to use the App on devices you own or control, as permitted by the Apple Media Services Terms and Conditions and Apple's standard Licensed Application End User License Agreement (EULA), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. You acknowledge:

• This agreement is between you and HonestAbove, not Apple; Apple is not responsible for the App or its content.
• Apple has no obligation to provide support or maintenance for the App.
• Apple is a third-party beneficiary of these Terms and may enforce them against you.
• You comply with applicable third-party terms and export laws when using the App.

11. Disclaimers and liability

The App is provided "as is" without warranties of any kind to the extent permitted by law. To the maximum extent permitted by law, HonestAbove is not liable for indirect or consequential losses. Nothing in these Terms limits liability that cannot be limited under Singapore law (including for our products supplied to consumers).

12. Termination

You may stop using the App and delete your account at any time. Before you delete your account, tell us if you have store credit: credit that arose from a refund is returned to your original payment method under §3, and promotional credit lapses. We may suspend or terminate access for violations of these Terms or to protect the service and its users.

13. Governing law

These Terms are governed by the laws of Singapore, and disputes are subject to the courts of Singapore, without limiting any non-waivable consumer rights you may have.

14. Changes

We may update these Terms. We will post the updated version and change the date above. Continued use means you accept the changes.

15. Contact

HonestAbove PTE. LTD. (UEN 202415853R) — info@honestabove.com